Mobile Help Review

How MobileHelp Works

MobileHelp has a range of products for at-home use as well as wearable devices while you’re away from home. If you have a fall at your home or feel unwell, you press the alarm button and MobileHelp will contact you. If necessary, they’ll send emergency services to your home. It’s a fast and effective service.

Even if you’re away from home, you can use the MobileHelp devices. All devices have a built-in GPS tracker so that the team can get real-time information about your location. And, all devices come with a wireless voice feature so you can have a two-way conversion via the device. This means if you go for a walk and fall, you can alert MobileHelp and they can send paramedics to assist you.

So, how does the system work?

1. Press the Emergency Button on your Pendant or Wearable Device
2. The MobileHelp Emergency Operators are Sent your Location and Information
3. The Operators Will Communicate with you Via the Portable Device
4. You Tell Them What’s Happened
5. The Operator Will Alert a Friend, Family Members, Neighbor, or the Emergency Services of the Situation
6. If you Require Medical Attention, A Paramedic or Ambulance Will Be Called

It’s a very simple process but can be very useful if you need medical attention quickly. And, each response by the Emergency Operator will depend on the situation. For instance, if you’ve had a minor fall but don’t require medical treatment, they will instead alert a family member or neighbor to check in on you. Or, if you press the emergency button and the operators aren’t able to reach you, they’ll likely send the emergency services to check up on you.

What Products Does MobileHelp Have to Offer?

There are a variety of products available with MobileHelp. The three ‘main’ products that are most popular are:

• The MobileHelp Wired Home SystemThis is an ideal option for seniors who need an alert system at home and who don’t use a cell phone. There is no connection to a smartphone required and the wearable pendant can be worn anywhere in the home. The pendant has a two-way communication feature so that is a convenient option and while it is a landline system it’s useful for almost any household.
• The MobileHelp Classic SystemThis system works via a smartphone but can be a useful solution as it comes with a home base station. There is also the optional fall detection feature and it’s a nice feature to have. If you have an accident at home, it can automatically detect the incident and alert the Emergency Operators at MobileHelp.
• The MobileHelp Solo SystemThis system works indoors and out. It’s a GPS tracker on a cell phone so can be ideal if you’re constantly on-the-go. The Solo System is a simple concept but useful and is ideal for most seniors with access to a cell phone.

How to Sign Up to MobileHelp?

It’s easy to become a MobileHelp customer. You look through their website and find a product you want to use. You’ll have to choose a plan, no matter which product you decide on. Most have the option of annual, semi-annual, quarterly, and monthly plans. Each has its own price. Once you decide on the plan, order the product and you’re good to go. The device will be shipped to you and once it’s connected, you can use the device when necessary.

Customer Service and Support

You can call them and speak directly to an agent at MobileHelp, or you can connect through a Live Chat, or submit an online query. Live Chat is the most popular feature and it shouldn’t take too long to connect with an agent.

Is MobileHelp Right For You?

There’s no doubt MobileHelp offers a great package for seniors. Products vary and there are exclusive options for in-home devices as well as on-the-go ones. There is something for most customers and that’s impressive. It’s easy to set up and user-friendly. While customer support might be somewhat slow, the products are fairly impressive, nonetheless.

Final Thoughts

From the get-go, MobileHelp feels welcoming and that can ease any concerns you have. Devices are wearable and, depending on the product being chosen, there is a home base station. MobileHelp is smart and user-friendly.